Yapstone Reviews And Details 2025 Read Customer Feedback

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Seamless Transition + Great Service

• Reviews accuse YapStone of predatory practices and fee structures, poor customer service, and inability to fix problems.
• With over 25 years of industry-specific payment processing expertise Yapstone serves more than 100,000 rental properties.
• We had a guest cancel a reservation, well within the time for a 100 percent refund.
• You can learn more about some of the Yapstone Payment Gateway features further on in this Yapstone review.
• There is no one representing your case if you have been the victim of a fraudulent chargeback.

They immediately removed the money from my account, charged their fee and walked away. I can not call them because they do not have remote customer service during the pandemic. They are using Covid as an excuse for holding payments. This is abusive and unreasonable in this day of instantaneous money transfers. They can take up to 30 days to process a refund from the day it is submitted. Unlike verified reviews which are validated by CardFellow, web reviews can be submitted by anyone viewing this profile.

If a customer booked during the Yapstone years and now wants to cancel and get e re4fund, VRBO cannot issue a refund. This is a dreadful company. Yapstone processes rent for many companies. I have to assume they have no intention of returning the guests money to the guest. We had a guest cancel a reservation, well within the time for a 100 percent refund. I had no idea the used YapStone as a https://xcritical.online/ payment processor.

Trustpilot is adding the stars

Second is that I haven’t been terribly impressed by customer service. The customer service is outstanding. We have periodically looked elsewhere for our credit card processing needs, but keep ending up continuing our business association with Yapstone! Ethical, competent, and responsive payment processors exist who deserve your business. Yapstone’s post-pandemic business practices have made the company one to run from.

Yapstone Reviews And Questions

Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces. The company was founded in 1999 and is based in Walnut Creek, California. It also develops tailored payment solutions to address partner needs. YapStone provides website and mobile payment technology solutions.

Horrible customer service

You can learn more about some of the Yapstone Payment Gateway features further on in this Yapstone review. We have tried to breakdown all of the features and fees for your convenience. This review will help you to understand whether Yapstone is a fantastic fit for your organization or not. In this review of Yapstone, we have tried to collate some of the vital aspects. Any information shown on FindBusinessTools that has not been provided by the company has been obtained from public domain sources. This keeps things fair and removes human bias to ensure that our users can compare business tools easily and find the best ones for their needs.

Awful service at exorbitant cost.

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Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticut‐based processor. Learn about Trustpilot’s review process.

• I had an open and shut case of someone who used a credit card chargeback because I have a no-refund policy for cancellations.
• Additionally, YapStone uses third party fraud prevention software monitored by a dedicated payments safety team.
• Just fell victim to the chargeback scam and want revenge.
• I now pay for a very much poorer service and pay well over the odds.If you can avoid using them you should.
• The platform is designed to accept payments and manage exceptions.

You WILL lose every dollar and more, for you have to pay Yapstone extra “processing fees” to “fight the chargeback”. Comparing to other online vacation / short term rental companies, VRBO / HomeAway + Yapstone aka HolidayRentPayment is simply the worst combination. With the new vrbo service fees and this hassle, it’s really not worth it anymore.

I never leave a review, but my issues with Yapstone have to be known to public. There are no hidden fees, cancellation fees, tiered pricing, or any other nonsense this crazy industry has come up with. The lesson I learned was not to book someone close to the day of their stay. I wanted them to reverse sending them a payment. This is one of the worst companies in the whole world.

Somehow the guest (from abroad) managed to claim the transaction as fraudulent and Yapstone gave it right back to them out of my account directly! Last month and this month they started billing me for xcritical cheating an account that was closed over 6 years ago. We’re beyond happy with the account operation and support they provide.

Is Yapstone A Leading Payment Gateway Solution In The World?

If there was another listing company out there, I would cancel with VRBO today! VRBO/HOMEAWAY evidently contracted with them, and receiving our payments is like pulling teeth. For nearly 2 weeks I have been trying to consolidate the payments that I have received from Yapstone with what I think I should have been paid.

Yapstone Reviews & Product Details

They used to handle payments for VRBO. If they process a refund it takes up to 20 days! I asked for a password reset on the website and then through the customer service email link on the website.

Works well, reconciles easily, and the service is never down

Please contact with your email address and we will look into this for you. Not 5 to 7 days as these guys claim but D+1. Had the misfortune to have to make an application to them for payments for my Home Away advertisement. I urge anyone dealing with this company through Home away seriously check each and every payment. Horrible customer service! Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am .

Yapstone Review – Platform Features & Rating

This is the second review provided. The next day I got a response and they were able to give me a temporary password. The customer is not always right and this fee just seems unfair. One is the automatic $50 fee if someone attempts a chargeback. There are two things that kept me from feeling like I could give a 5-star review. We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time.